Refund & Rescheduling Policy
At Premier Austin Holiday Lighting, we value our customers and strive to provide the highest quality service. Please review our refund policy carefully, as it outlines our terms for deposits, custom orders, installation delays, and cancellations.
Non-Refundable Deposits
- All deposits are non-refundable and are required to secure your installation date and purchase necessary materials.
- This ensures your place in our schedule and covers the cost of custom orders.
Custom Orders & Special Requests
- Custom lights, decorations, and materials ordered specifically for your project are non-refundable once the order is placed.
- Customers must approve all designs in writing before installation. Any design changes requested after approval:
- May result in additional charges.
- May cause delays, which do not qualify for refunds.
Installation Delays
We aim to complete installations as scheduled, but delays may occur due to factors beyond our control, including:
- Customer-requested design changes.
- Shipping delays for materials or custom orders.
- Weather conditions. (Rain, Snow, Ice, Extreme winds)
- Team member sickness or personal emergencies.
In such cases, we will communicate a revised timeline. Refunds will not be issued for delays caused by these factors.
Customer Refusals
If our team is unable to complete the work due to customer refusal, absence, or lack of property access:
- The installation fee will still apply.
- Rebooking the installation may incur an additional fee.
Cancellation Policy
- Cancellations within 14 days of the scheduled installation date will result in forfeiture of the full installation cost due to scheduling and preparation time.
- If cancellations occur after supplies have been purchased, customers will forfeit the full cost of the installation due to material expenses.
Last Updated: 03/14/2022
If you have any questions or concerns regarding this policy, please contact us at premieraustinholidaylighting@gmail.com or call us at (512) 537-4374.