Refund and rescheduling policy

Non-refundable deposits

• All deposits are non-refundable and are required to secure your installation date and purchase the necessary materials.
• This holds your place in our schedule and covers the cost of custom orders.

Custom orders and special requests

• Custom lights, decorations and materials ordered specifically for your project are non-refundable once the order is placed.
• Customers must approve all designs in writing before installation.
• Design changes requested after approval may result in additional charges.
• Design changes requested after approval may cause delays, which do not qualify for refunds.

Installation delays

We aim to complete every installation as scheduled, but delays can happen for reasons beyond our control. In those cases we'll send you a revised timeline. Refunds are not issued for delays caused by:

• Customer-requested design changes
• Shipping delays for materials or custom orders
• Weather conditions (rain, snow, ice, extreme winds)
• Team member sickness or personal emergencies

If we can't complete the work

If our team can't complete the work because of customer refusal, absence or lack of property access:

• The installation fee still applies.
• Rebooking the installation may incur an additional fee.

Cancellations

• Cancellations within 14 days of the scheduled installation date forfeit the full installation cost, because of scheduling and preparation time.
• Cancellations after supplies have been purchased forfeit the full installation cost because of material expenses.

Payment

• Payment is due in full before we install.
• We accept cash and credit or debit cards. Sorry, no checks.